Bambu Lab

海外客户体验专员(珠海)

Bambu Lab  •  Zhuhai, CN (Onsite)  •  5 months ago
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Job Description

海外客户体验专员(珠海)珠海全职客户关系热招职位职位描述1. 通过回复邮件或在线聊天等形式处理海外用户关于产品,技术等咨询服务;
2. 处理用户使用过程中的问题,为用户提供专业的解决方案;
3. 收集和分析用户声音,优化现有产品和服务流程;
4. 能够与用户建立良好沟通关系,提升用户满意度;
5. 负责与其他的团队成员合作,共同完成部门目标。职位要求1. 大专及以上学历;
2. 1-3年海外电商客服/技术支持背景,了解跨境电商业务特征、物流、税票等问题,熟悉基本的问题解决流程/方法,能够根据公司规定快速学习和掌握新流程;
3. 耐心细致,对产品有浓厚兴趣,学习意愿强,具备一定的逻辑理解能力;
4. 英语读、写熟练,有良好的表达和沟通能力;了解和会使用翻译工具、文案优化工具;
5. 智能硬件行业或机械类专业背景优先。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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