Anker Innovations LTD

售后技术支持

Anker Innovations LTD  •  Changsha, CN (Onsite)  •  5 months ago
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Job Description

售后技术支持长沙社招全职互联网 / 电子 / 网游职位描述1. 处理技术工单Request,故障诊断、解决方案和Q类问题闭环,例如:
1). 协助一线客服判定终端用户反馈问题,并提供解决方案,包括但不限于:日志分析、远程OTA、零配件更换
2). 收集、统计、分析各类故障,并反馈至后端,推动问题闭环
2. 为服务团队提供技术支持及赋能,协助解决客户端售前售后服务投诉问题,分析产品可改进项和推进闭环;
3. 与海外客户良好互动,通过电话/邮件/社交媒体快速响应客户需求,解决技术咨询,故障处理等问题;
4. 知识库的搭建等自助服务专项任务职位要求1. 理工背景(自动化、机械等专业)
2. 本科及以上学历,计算机、机械或自动化等相关专业;有3D打印设备使用及调试及维修经验可放宽条件;
3. 有较好的英语理解与沟通表达能力;
4. 客户意识强,具备良好的团队合作精神,耐心细致、认真负责,抗压能力强;
5. 学习意愿强 投递
Anker Innovations LTD

About Anker Innovations LTD

Anker was founded by Steven Yang in 2011 with the simple mission of helping consumers charge everything, faster. Today, Anker is the global leader in consumer charging, and one of the world’s most popular developers of audio/video electronics, home appliances, smart security solutions, and more.

Fraud Alert: Anker Innovations is aware of fraudulent job offers being made by individuals impersonating our recruiters. Please be advised: Anker will NEVER ask for payment or bank details during the hiring process. All official communication will come from an @anker.com or @anker-in.com @anker.io email address. If you are unsure, please contact us through our official email recruitingfraud@anker.com.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Bellevue, WA
Year Founded
Unknown
Website
anker.com
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