Hesai Technology

客户质量工程师/经理

Hesai Technology  •  Shanghai, CN (Onsite)  •  5 months ago
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Job Description

客户质量工程师/经理上海全职智能制造 / 工业互联网 / 工业自动化职位描述1、作为客户接口,承接客户质量问题、审核及售后相关信息,积极响应,与客户保持良好的沟通;
2、处理客户质量问题投诉,作为问题分析团队的负责人推动客户端的0KM及售后质量问题快速分析解决,必要时引入研发、生产、物流等相关单位共同参与问题处理,形成8D报告,确保问题有效关闭;
3、售后CRM系统维护,统计售后退回数据、索赔数据和售后成本等信息;
4、售后检测工站搭建和维护,保证售后退回件的检测和分析;
5、售后市场管理,包括EOP项目运维、售后市场开发等;
6、客户满意度管理,包括客户满意度数据收集统计、问题改善等。职位要求1、大学本科及以上学历,电子类、机械类等相关专业优先;
2、熟悉问题分析与解决方法,精通8D报告的格式与要求;
3、了解主流主机厂的质量要求及相关流程,有OEM售后经验及Tier1售后质量经验者优先;
4、熟练使用office办公软件;
5、具备良好的思维逻辑能力,擅于沟通与谈判,性格开朗,具有良好的团队精神;
6、快速学习能力强,主观能动性和执行力强,有能力高效地同时推动多项任务,时间管理能力强,抗压能力强。 投递
Hesai Technology

About Hesai Technology

Hesai Technology (NASDAQ: HSAI; HKEX: 2525) is a global leader in lidar solutions. The company’s lidar products enable a broad spectrum of applications including passenger and commercial vehicles ("ADAS"), as well as autonomous driving vehicles and robotics and other non-automotive applications such as last-mile delivery robots and AGVs ("Robotics"). Hesai seamlessly integrates its in-house manufacturing process with lidar R&D and design, enabling rapid product iteration while ensuring high performance, high quality and affordability. The company’s commercially validated solutions are backed by superior R&D capabilities across optics, mechanics, and electronics. Hesai has established offices in Shanghai, Palo Alto and Stuttgart, with customers spanning more than 40 countries.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Palo Alto, California
Year Founded
2014
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