ND Paper

售后服务专员

ND Paper  •  Suzhou, CN (Onsite)  •  5 months ago
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Job Description

售后服务专员苏州销售类 - 销售职能岗大专及以上3-5 年职位描述1、具体核实、跟踪处理客户提出的各类质量投诉与索赔,直至结案。
2、向售后服务主管汇报客户需求信息及客诉情况的处理意见。
3、积极了解跟踪公司产品品质状况,整理客诉资料,及时向生产、技术等相关部门反馈。
4、协助生产方面联系客户对原纸的印刷、纸箱等使用方面的实验。
5、配合业务人员做好市场信息的收集和客户走访工作。
6、解答客户关于产品性能等的各种咨询和调查。
7、配合对顾客满意度进行测量,收集整理顾客信息。
8、负责对每日、每月的质量投诉、客诉改进单、赔偿金额等信息进行登记、汇总、整理。职位要求1、大专及以上学历。
2、造纸、印刷、包装、检验相关专业毕业,拥有2年以上纸厂生产、技术品管、售后等相关工作经验。具有客服工作经验者优先考虑。
3、熟悉胶版印刷生产工艺流程,对白板纸、白卡的性能及检测方法有深入了解。
4、具有较强的沟通表达能力,能够熟练使用相关办公软件,如Word、Excel等,具备良好的团队合作意识。
5、能够适应出差需求,愿意在必要时前往客户现场解决问题或进行技术交流。职位信息 部门: 集团销售二部 招聘数量: 2 投递
ND Paper

About ND Paper

We are a leading manufacturer of various types of high-quality and sustainable pulp, packaging and paper products.

Our mills in Rumford, Maine and Biron, Wisconsin are integrated paper and pulp facilities, our mill in Fairmont, West Virginia is one of only three in the world that produces air-dried, recycled pulp, and our fourth mill, in Old Town, Maine, produces unbleached softwood kraft and recycled pulp.

Finally, the newest addition to our family, ND Packaging, offers high-quality, sustainable packaging products produced in our state-of-the-art corrugated box plant, in Sturtevant, Wisconsin.

We are proud of our dedicated employees who produce more than 1.2 million short tons of pulp, packaging and paper products annually and together, through innovation and determination, are building the foundations of our 100-year vision.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Oak Brook, Illinois
Year Founded
2018
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