Xiaomi Technology

国际电商用户运营实习生-2027届

Xiaomi Technology  •  Onsite  •  5 hours ago
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Job Description

国际电商用户运营实习生-2027届

武汉

校招

实习

运营类

职位描述

  • 用户评论监控 新品商品评分及评论监控,差评率统计分析,差评以及投诉跟进处理,干预并提升产品星级,建立标准话术库(Q&A)以快速响应用户 - 店铺健康度监控 店铺指标把关者,以数据驱动拆解店铺考核指标(退货率/取消率/妥投率/客服满意度等)根本原因为可执行动作、落实到各业务团队、提升整体绩效和运营效率 - 异常订单/客诉处理 每日关注订单异常状态,及时发现和处理异常订单与客诉,建立内部全链路跟进体系,确保“发现-处理-回访-闭环”流程透明化,提升异常问题预警和解决能力。 - 五道防线巡检 用户运营日常巡查,对商品侧上架Listing及Offer配置进行巡查并追踪至责任人,作为用户体验官实现搜索商品至结算界面的全链路巡检。

职位要求

一. 经验要求: 1. 1-2年电商运营经验,熟悉Amazon/Shopee/Tiktok/Mercado Libre/Falabella/Ozon/Wildberries/Yandex Market/Noon/Trendyol/Rakuten 相关平台等海外电商平台规则 2. 具有实际操作店铺/listing/SKU页面管理、广告投放、星级/评论管理、异常订单处理相关的直接工作经验,熟悉电商运营SOP和交付标准 3. 聚焦评价管理、异常订单处理、客服、用户分层和会员体系搭建 二. 技能要求: 1. 具备数据化思维,熟练使用数据分析工具(Excel、SQL、Tableau等) 2. 英语必须,优秀的英语读写能力,掌握多一门语言(如法语/德语/西语/荷兰语/波兰语/捷克语/罗马尼亚语/泰语/越南语)优先 三. 能力素质: 1. 敏锐的商业洞察力,逻辑思维清晰,能快速响应市场变化 2. 适应能力强,适应多时区协作及高强度工作节奏 3. 工作责任心强,有强烈的结果导向意识

投递

Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
Website
mi.com
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