Insta360

商城服务&口碑运营-2026校招

Insta360  •  Onsite  •  3 months ago
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Job Description

商城服务&口碑运营-2026校招深圳校招正式职位描述1. 用户原生洞察与分析:负责用户声音的收集与问题洞察,推进流程优化与执行落地,全面参与服务体系的搭建与持续迭代;
2. 服务质量管控:跟踪、监测和分析项目服务质量,制定相关服务质量标准及解决方案,并通过规范、监督、培训促进服务3能力提升;
3. 业务流程优化:基于数据分析挖掘流程痛点,负责任务、监督与协调管理,实现业务资源最大化利用及业务目标达成。
4. 专项项目管理:主导专项优化项目的开展,从机制、流程与系统等层面提出针对性优化方案。跨团队执行计划与分工,聚焦用户体验的关键痛点、推动精益化持续改进。职位要求1. 本科及以上学历,专业不限;具备良好的英语基础(雅思7分 / 托福100 / CET-6 550分及以上);有电商客户洞察或用户体验管理等相关项目经验者优先;
2. 具备出色的用户敏感度与用户体验问题洞察能力,能够理解数据挖掘用户真实需求并深入分析与解读,具备良好的项目管理与推进能力;
3. 熟练运用用户体验调研的方法,独立制定研究方案、转化客户声音、推进调研流程,并输出高质量研究报告;
4. 熟练使用Excel等办公软件,具备基本的数据分析能力;对数据敏感,能够准确理解和处理数据指标达成情况及异动,支撑业务决策。掌握R语言/SPSS、或了解数据库原理及使用更佳。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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