小米汽车-服务培训经理-售后服务
北京
社招
全职
职位 ID：A147591
职位描述
岗位职责： 1、体验体系搭建：结合“客户旅程的全触点规划”，识别核心服务触点，在流程/SOP/礼仪规范/评价体系中做全链路设计 2、体验课程研发：独立开发用户体验课程，涵盖客户沟通技巧、高端服务礼仪、客户情绪管理、差评预防、客诉安抚与闭环、车主维系、增值服务营销体验等场景化课程，主打体验式、模拟式、实景式培训，摒弃传统理论授课。 3、培训效果复盘：通过参训反馈、门店服务数据、客户评价、投诉数据，完成培训效果复盘，建立体验培训考核机制，跟踪员工行为转化与门店体验提升成果。 4、标杆案例沉淀：挖掘门店优质服务案例、标杆服务动作，整理成培训素材，打造可复制的服务体验标杆，在全门店推广落地。
职位要求
任职要求 1、5年以上业务培训、赋能专家等实践经验，或者新能源的服务店长/城市经理等岗位的实践经验 2、深耕体验式培训、场景化教学，擅长沉浸式课程设计、角色扮演、实景带教，擅长调动课堂氛围，落地性强，不擅长纯理论授课者勿投。 3、具备独立课程研发、课件制作、培训落地、效果复盘能力，有成熟的汽车服务体验课程体系者优先。 4、学习能力强，思维细腻、同理心强、善于洞察客户与员工痛点，沟通表达、现场控场、落地执行能力突出。 5、本科及以上学历，有互联网大厂工作经验优先。
投递
Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.
Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.
Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.
Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.
