英文客服-合肥
Hefei
Full-time
Corporate function / Support - Customer Service
1.负责接听公司海外客户电话、回复在线问询,提供专业的解答及客户的跟踪与回访,与客户建立良好的关系; 2.负责海外客户关系管理,收集客户需求,及时反馈、协调、跟进处理,提升客户体验; 3.负责海外客户投诉的安抚及反馈处理,共同推进产品功能优化; 4.负责与海外各团队充分协作,解决各类重要问题 5.负责维护公司全球客户资源,防止客户流失。
1.本科及以上学历,专业不限,有金融行业经验者、或海外留学经验者优先(接受应届毕业生); 2.英语六级或同等水平以上,能够熟练使用英语进行听说读写,以英语作为第一工作语言; 3.具有较强的服务意识和客户沟通协调能力,能有效处理日常客户的问询; 4.具体较强的学习及创新能力、高度的责任心、执行力及团队协作精神; 5.普通话标准、具有较强的语言表达能力和情绪管理能力; 6.熟练掌握计算机使用技能,能运用网络和办公软件; 7.希望可接受并适应每月约一周(5天)的夜班;
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Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.
Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.
We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.
Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.
For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.