英文客服-技术服务方向
Beijing
Full-time
Corporate function / Support - Customer Service
协助客户完成 API 接入、联调、测试及上线全流程,保障接入效率; 解答客户 API 使用过程中的技术疑问,包括接口参数、鉴权方式、调用频率、错误码等; 协助定位客户接入问题,联动内部研发团队推进问题闭环解决; 参与 API 文档、示例代码、FAQ 的编写与持续优化(加分项); 收集整理客户对 API 的功能需求及改进建议,做好记录与同步; 作为客户、产品、研发之间的技术桥梁,确保信息传递清晰、准确; 协助完成业务拓展及重点客户的技术对接工作。
熟悉 Python/Java 等至少一门常见编程语言,可阅读并简单编写示例代码; 了解 API 服务基础,掌握 HTTP/HTTPS、RESTful API、JSON 等核心概念; 具备良好的沟通表达能力,能高效对接客户与内部团队,完成技术交流; 责任心强,有良好的客户服务意识和问题跟进、闭环能力。
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Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.
Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.
We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.
Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.
For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.