AGIBOT

【共创】产品支持工程师-通用业务部

AGIBOT  •  Onsite  •  18 hours ago
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Job Description

【共创】产品支持工程师-通用业务部
上海
校招
正式
技术 - 质量类
职位 ID:A31357
职位描述
1. 负责人形机器人在客户现场的部署实施、整机安装调试、参数标定、环境适配和试运行支持。
2. 根据项目方案和部署要求,完成现场环境勘察、部署条件确认、风险识别和实施准备。
3. 负责机器人本体、核心传感器、运动控制、任务流程、网络环境、外部设备和业务系统的现场联调。
4. 跟进客户现场问题,进行一线排查、定位、复现、记录和闭环;对复杂问题及时升级并协调研发、产品、算法、硬件等团队支持。
5. 支持软硬件系统级问题定位,包括日志分析、配置检查、通信链路排查、传感器异常、运动控制偏差、系统服务异常等。
6. 支持二次开发相关现场问题处理,包括接口调用、功能调试、流程适配和客户定制需求验证。
7. 支撑演示验证、概念验证、客户试点和正式项目交付,确保项目按计划推进。
8. 输出现场部署记录、问题清单、故障分析报告、交付日报、验收材料和项目复盘。
9. 协助建立部署检查清单、标准排障流程、常见问题库、现场风险库、维护手册和标准交付流程。
10. 支持伙伴或客户现场人员培训,帮助其掌握基础操作、日常维护和问题反馈流程。
11. 收集客户现场反馈和真实使用数据,反向推动产品能力、部署工具和交付流程优化。
职位要求
1. 具备较强的现场问题排查能力,能够在复杂客户现场进行定位、沟通和推动闭环。
2. 理解基础网络、设备联调、系统配置、日志分析、接口联调、软件部署等常见交付工作。
3. 熟悉机器人整机调试、参数标定、传感器联调或软硬件联合排障中的一种或多种工作。
4. 具备基础技术理解能力,能够阅读日志、理解接口文档,并与研发团队准确同步问题现象、复现步骤和排查结论。
5. 具备良好的客户沟通能力和服务意识,能够在现场做好客户预期管理。
6. 具备较强的执行力、抗压能力和项目推进意识,能适应一定频率出差和现场驻场。
7. 能够清晰记录问题、复盘过程并沉淀文档,推动经验标准化。
8. 对机器人、人形机器人、人工智能和具身智能方向有兴趣,愿意参与从 0 到 1 的部署态体系建设。
投递
AGIBOT

About AGIBOT

AgiBot builds world-leading general-purpose embodied robots and their application ecosystem by pioneering into the fusion and innovation of AI and robotics. AgiBot was founded in February 2023 by seasoned industry experts, including core executives from global technology leaders and top AI scientists. During its development, AgiBot has received ardent support and guidance from senior Chinese leaders. It has been invited on multiple occasions to serve as an industry representative and brief on the progress of the embodied intelligence sector.

Leveraging its industry-leading “1 Ontology + 3 Intelligence Interaction” architecture - built on the robotic embodiment that integrates manipulation, interaction, and locomotion intelligence - AgiBot has launched three robot series (AgiBot A2, Genie, and AgiBot X2) and the industry's first universal embodied foundation model, the "Genie Operator-1 (GO-1)”. This makes AgiBot the only company in the sector with a full product portfolio and comprehensive scenario coverage. AgiBot has also established a leading full-stack ecosystem to empower partners and enable transformation across a wide range of industries.

With its cutting-edge product technologies and eco-system, AgiBot is one of the world's first companies to accomplish large-scale production and commercial deployment of embodied robots, with its products now available in multiple countries and regions. In January 2025, AgiBot made history by mass-producing its 1,000th general-purpose embodied robot, setting a new industry milestone.

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
Shanghai, CN
Year Founded
Unknown
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