Xiaomi Technology

小米汽车-知识管理专家-线上服务

Xiaomi Technology  •  Onsite  •  4 hours ago
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Job Description

小米汽车-知识管理专家-线上服务
武汉、南京
社招
全职
职位 ID:A10827
职位描述
1、搭建知识库分层模型,区分基础常识、专业知识、业务规则等不同层级,持续优化检索效率
2、负责日常知识内容的采集、整理、编辑、审核与入库,确保知识的准确性
3、定期盘点知识库内容,识别缺失、过期、冲突的知识,制定补充及更新计划
4、建立知识库运营指标体系,包含问答准确率、知识覆盖度、使用满意度及响应时效
5、知识库系统的功能优化与体验提升,提出产品改进需求,并全程跟进落地
6、探索智能知识库与新场景的融合方式,如嵌入到业务流程,集成到品牌APP内,对接客服系统等
职位要求
1、本科及以上学历,3年以上知识库运营、内容管理或相关领域工作经验,有汽车从业背景者优先
2、熟悉知识管理理论与实践,了解知识分类、知识图谱及语义检索等概念与方法
3、具备较强的知识结构梳理能力,对知识质量有高度责任感,善于主动发现盲点并推动闭环解决
4、出色的跨部门协作与沟通能力,能与业务、技术团队有效沟通,推动知识采集与场景落地
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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