Xiaomi Technology

小米汽车-区域体验管理专家(上海/杭州)

Xiaomi Technology  •  Onsite  •  3 hours ago
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Job Description

小米汽车-区域体验管理专家(上海/杭州)
上海
社招
全职
职位 ID:A189928
职位描述
1. 区域内全量售后风险投诉管控,完成区域门店的处理方案指导和决策,建设风险案件的案件库,对投诉结案时效、投诉溢出率等指标负责
2. 健全区域防负运营机制:通过数据分析、策略搭建,推动风险预警感知,提前化解风险
3. 负责通过用户反馈(VOC)和用户洞察诊断体验问题,深入了解区域用户需求和痛点,围绕重点体验问题开展专项分析与改善推动,联动业务团队推动方案落地
4. 结合区域特性与业务节点,策划差异化服务体验活动,打造区域内服务标杆案例
5. 梯队能力建设:对城市服务体验专家定期开展专项的赋能和能力认证
职位要求
1. 5年及以上汽车服务管理相关经验,豪华品牌及新能源品牌优先
2. 具有独立处置重大复杂投诉(含质量/服务类)的实际案例,掌握各类型风险/冲突场景的应对方法
3. 熟悉消费者权益保护相关法规及汽车三包政策,具备较强的谈判技巧、风险判断能力、冲突化解能力
4. 熟悉用户体验理论及方法,具备体验改善相关的数据分析能力,体系化&结构化思考能力
5. 出色的沟通协作能力、执行力、项目管理能力,勇于创新
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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