Bambu Lab

国内客户体验-电商技术 - 武汉

Bambu Lab  •  Onsite  •  4 days ago
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Job Description

国内客户体验-电商技术 - 武汉
深圳
正式
客户关系
27届秋招(非研发类)
职位描述
1. 通过天猫等电商平台,以专业、友好的方式解答用户在使用 3D 打印机过程中遇到的技术问题;
2. 识别用户真实诉求,通过有效沟通引导售后走向合理解决方案,降低退货率与差评率;
3. 持续积累产品知识,参与提炼技术排障话术,帮助团队把服务能力系统化;
4. 将用户反馈的高频问题和使用痛点整理归类,定期同步给技术与研发团队。
职位要求
我们在找这样的人
1. 本科及以上学历,2027届应届毕业生;
2. 对数码产品有真实的热情,喜欢琢磨产品怎么工作、为什么出问题;
3. 打字速度70字/分钟以上,思路清晰,能把复杂问题说得让人听懂;
4. 耐心、有责任心,能在压力下保持稳定的服务状态;
5. 能接受早晚班轮班制(早班最早8:00,晚班最晚24:00,7.5小时/班次,双休按排班执行)。
加分项
1. 有3D打印、电脑组装或其他硬件折腾经验;
2. 做过电商客服、用户运营或技术支持相关实习;
3. 有在线社区解答技术问题的经历(贴吧、B站评论区、论坛等)。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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