Bambu Lab

服务运营 - 综合运维

Bambu Lab  •  Onsite  •  4 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

服务运营 - 综合运维
深圳
正式
客户关系
27届秋招(非研发类)
职位描述
1. 服务质量监控: 跟踪客服团队核心指标(如响应时长、解决率、满意度等),发现数据异常及时预警,并协助输出解决方案;
2. 流程与 SOP 优化: 协助梳理及更新现有服务流程,确保及时更新和准确;
3. 工具与 AI 应用支持: 参与客服系统及 AI 智能工具上线后的功能测试,收集一线使用反馈,协助运营团队推动工具迭代;
4. 运营项目支持:参与团队内部其他运营专项,支持业务目标达成。
职位要求
1. 学历专业: 本科及以上学历在读,专业不限(管理、统计、心理学、或理工科专业优先);
2. 技能要求: 精通 Excel(会使用 VLOOKUP、透视表),有数据分析经验者优先;具备良好的文档撰写能力;
3. 思维能力: 逻辑清晰,对数据敏感,能从数据中发现业务问题;具备较强的流程化思维;
4. 沟通能力: 具备良好的沟通协调能力和逻辑思维能力,积极主动,认真负责,抗压能力强,做事细致有耐心;
5. 语言能力: 通过 CET-4 及以上,具备良好的英文文档阅读能力,英语可作为工作语言者优先。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
Social Media