Li Auto

理赔专员-合肥瑶海

Li Auto  •  Onsite  •  4 days ago
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Job Description

理赔专员-合肥瑶海
合肥
全职
智能制造 / 工业互联网 / 工业自动化
职位描述
1. 负责跟进用户主动联系、服务专家推送及其他渠道获取的用户钣喷服务需求,引导/协助用户进行报案流程,必要时为用户提供现场支持;
2. 按照标准服务流程执行预约/非预约用户进店的接待,车辆环检、资料收集及用户安抚工作;
3. 对接保险定损员完成事故车辆损失与价格确认,车辆维修完毕后跟进保险理赔回款流程;
4. 每日跟踪个人接待的在修车辆维修进度,并及时与用户进行同步;
5. 对于个人接待车辆执行完工后的二次检查,确保所有与用户共识的项目已完成;
6. 引导/协助用户完成自费结算,向用户展示维修成果,并送离用户。
职位要求
1. 3年及以上售后服务接待及事故处理经验;
2. 大专及以上学历、C1及以上驾照,驾驶熟练;
3. 良好的服务意识与用户沟通能力;
4. 能够独立对接保险公司,并完成定损及理赔业务。
投递
Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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