Xiaomi Technology

海外技术支持工程师-冰洗方向

Xiaomi Technology  •  Onsite  •  4 days ago
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Job Description

海外技术支持工程师-冰洗方向
北京
社招
全职
职位 ID:A68335
职位描述
1. NPI 新品售后导入 & DFS 可服务性设计
参与冰箱、洗衣机新品 NPI 上市售后导入工作,提前介入产品结构、电控、零部件方案评审,从售后可维修性、可拆解性、备件通用性、维修成本维度输出 DFS 可服务性改善建议;推动新品上市前售后风险闭环,保障新品上市服务稳定。
2. OBA 售后开箱质量管控 & EWP 问题闭环
负责新品批次 OBA 开箱不良抽检、问题判定、不良分层统计;跟进 EWP 早期质量问题闭环,识别批量性开箱缺陷、装配瑕疵、零部件一致性问题,输出改善提案,推动工厂工艺、零部件品质优化,降低新品早期故障率。
3. 售后技术资料体系搭建与输出
负责冰洗产品全生命周期售后资料制作、迭代与管理,包含:爆炸图、BOM 解析、维修手册、故障树、拆机指导、FAQ、配网指引、通病速修方案、特殊机型专项说明;保障海内外工程师、服务商资料准确、统一、可落地。
4. 前端售后培训体系赋能
负责海内外售后工程师、授权服务商技术培训工作,输出标准化培训课件、培训视频、考试题库;开展新品培训、通病专项培训、疑难故障赋能、海外本地化培训支撑,提升一线一次修复率与服务标准化能力。
5. 逆向技术支持 & 疑难问题攻坚
承接全国 / 海外售后逆向疑难故障、复杂返修、异地高难工单技术支撑;远程定位故障、给出标准维修方案、特殊故障判定、保内保外责任界定,解决一线无法闭环的技术卡点。
6. 售后质量数据监控与质量改善
常态化监控冰洗整机故障率、TOP 故障、返修率、一次解决率、备件不良率等质量数据;通过数据分层、趋势分析、根因定位(5Why / 鱼骨图 / 6Sigma 思维)输出改善报告,联动研发、工厂、供应链完成问题闭环,持续降低售后故障与客诉。
7. RMA 退机 / 退料逆向管控与分析
负责 RMA 返修机、退回不良备件的故障复现、原因鉴定、失效分类、批量风险识别;统计逆向不良 TOP 问题,输出 RMA 月度质量复盘,推动零部件、工艺、软件、结构问题迭代优化。
8. 售后流程标准化落地
持续优化售后维修 SOP、异常处理机制、新品导入流程、资料输出规范、培训赋能机制,支撑海内外售后服务体系稳定高效运行。
职位要求
1. 本科及以上学历,电子、机电、制冷、自动化相关专业,2 年以上冰箱 / 洗衣机大家电售后技术、品质、NPI 相关经验;
2. 熟悉冰洗整机结构、电控原理、核心零部件故障机理,熟悉白电行业售后体系;
3. 具备 NPI 新品导入、DFS 可服务性评审、OBA/EWP 早期质量管控经验;
4. 熟练掌握售后资料输出、课程开发、前端技术培训、服务商赋能能力;
5. 具备逆向技术攻坚能力,能独立处理高端疑难故障、RMA 失效分析与根因复盘;
6. 具备良好的数据敏感度、复盘能力、跨部门协同能力;
7. 英语能力良好,可独立完成英文课件的制作,以及独立完成海外出差,当地英文培训落地
8. 有海外售后支持服务经验优先,有家电大厂售后技术岗经验优先。
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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