NIO

道服业务运营实习生-服务体验方向(成都)

NIO  •  Onsite  •  5 hours ago
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Job Description

道服业务运营实习生-服务体验方向(成都)
成都
实习
用户与服务
职位 ID:A255551
职位描述
1. 服务体系优化:收集并整合服务过程中的负面反馈与高体验标杆案例,梳理服务流程断点,协助输出体验优化方案,推动服务标准的迭代,确保服务环节更贴合用户实际需求;
2. 体验传播内容运营:筛选具有传播价值的一线服务故事,提炼亮点,制作成图文、短视频等多元内容,配合新媒体渠道进行内容分发;
3. 高体验活动运营:策划和组织专员侧的高体验活动,设计并制作活动宣传物料,营造更积极的服务氛围;
4. 数据监控及改善:定期跟踪服务满意度、用户反馈、高体验案例提报率等核心数据指标,对异常波动进行初步分析和定位问题根源,并跟进针对性改善措施的落地效果
职位要求
1. 本科/硕士在读,有相关实习经验的优先;
2. 熟悉Canva、Adobe Illustrator、Excel、剪映等软件,能独立设计及产出相关内容,具备一定的数据分析能力;
3. 善于沟通协调、性格开朗、有责任心、执行力强、抗压能力强;
4. 对新能源汽车行业及服务行业感兴趣;
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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