AVATR Global Design Center

服务运营专家 (售后满意度方向)

AVATR Global Design Center  •  Onsite  •  3 hours ago
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Job Description

服务运营专家 (售后满意度方向)
重庆、上海
全职
运营类
本科及以上
职位描述
1. 负责海外CS满意度体系的规划与搭建,建立指标体系、评价口径、采集方式与输出节奏,形成标准化的管理框架与版本管理机制。
2. 负责海外CS满意度相关标准、要求与流程制定,包括区域执行要求、数据提报规范、结果解读口径与问题分级机制,推动各区域按统一标准运行。
3. 负责满意度结果分析与问题定位,定期汇总各区域反馈,输出关键问题清单、优先级与根因初判,为管理决策提供依据。
4. 负责问题闭环推动,牵头组织跨部门对关键问题制定改善计划,跟踪行动项进度并验证改善效果,推动按期闭环。
5. 负责满意度体系的持续优化,根据业务变化与区域反馈迭代指标、流程与管理动作,提升体系可执行性与有效性。
职位要求
1.学历:本科及以上学历,管理、统计、市场研究、汽车相关专业优先。
2.工作经验:3-8年客户满意度/客户体验/服务运营相关经验;有汽车行业售后满意度体系建设或运营经验优先;具备海外业务协同经验者优先。
3. 能力素质:体系化建设能力强,能制定标准、流程与要求并推动落地;数据分析能力强,能形成问题清单与改进建议;跨部门沟通与推动能力强,结果导向;文字表达清晰,执行力强。
4. 语言与工具:英语可作为工作语言
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AVATR Global Design Center

About AVATR Global Design Center

The Future of Emotionally Intelligent Mobility

At AVATR, we are transforming mobility through emotion. Our vehicles transcend traditional transportation to become intelligent, intuitive companions that connect with you on an emotional level.

By blending leading design with advanced technology, we create human-centered experiences that are not only visually stunning and highly efficient but also meaningful, interactive, and personalized.

Through our global collaboration with CHANGAN Automobile and CATL’s breakthrough battery technology, combined with leading global intelligent driving innovations, we’ve established a new-generation intelligent EV platform. This platform is powered by its New Architecture, advanced computing, and high-voltage charging capabilities. Together, these innovations lay the foundation for AVATR as a leading smart electric vehicle (SEV) brand.

Join us in shaping the future of emotional intelligent mobility, where technology and design unite to create meaningful experiences – on the road and beyond.

Imprint:

AVATR GmbH

Taunusstraße 21, 80807, Munich, Germany

VAT Number: DE339149892

Tax Number: 143/117/00619

HRB 262573

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Munich, DE
Year Founded
2018
Website
avatr.com
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