AVATR Global Design Center

服务运营专家 (索赔运营方向)

AVATR Global Design Center  •  Onsite  •  3 hours ago
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Job Description

服务运营专家 (索赔运营方向)
重庆、上海
全职
运营类
本科及以上
职位描述
1. 负责海外索赔政策与规则管理,建立并维护索赔政策、资料与证据标准、审批规则与口径,推动各区域执行一致,并收集一线问题推动政策迭代优化。
2. 负责索赔工时标准与索赔系数的确认、输出与监督执行,协同技术、财务等部门完成口径定义与发布,跟踪区域落地效果并纠偏。
3. 负责旧件管理与保修审计标准建设,制定旧件返还/留存/报废规则、抽检要求与审计标准,推动区域与渠道按要求执行并形成闭环。
4. 负责索赔审计与风险控制,建立索赔稽核抽检机制与高风险案件识别规则,跟踪高金额/高频异常、重复索赔、异常工时/零件等问题,推动整改与风险闭环。
5. 负责海外索赔运营过程管理,跟踪各区域索赔提报、审核、结算与关账进度,推动按SLA处理并提升提报质量与处理效率。
6. 负责索赔数据分析与费用治理,收集并分析海外保修业务数据,建立索赔费用与关键指标监控体系(费用趋势、拒赔率/退回率、审核周期、一次通过率等),定期输出分析与治理建议并推动落实。
职位要求
1. 学历:本科及以上学历,汽车、机械/电气、工业工程、财务/管理类等相关专业优先。
2. 工作经验:5年以上汽车行业保修索赔/索赔政策/服务运营相关经验;有主机厂或经销商集团索赔管理经验优先;具备海外业务协同或跨区域索赔运营经验者优先。
3. 能力素质:熟悉保修索赔政策与费用逻辑,具备工时标准/系数管理与审计风控经验;数据分析能力强,能用数据识别异常并推动治理;跨部门沟通与推动能力强;细致严谨,文档与证据管理能力强。
4. 语言与工具:英语可作为工作语言;熟练使用Office(尤其Excel);熟悉DMS/索赔系统、BI工具或SQL者加分。
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AVATR Global Design Center

About AVATR Global Design Center

The Future of Emotionally Intelligent Mobility

At AVATR, we are transforming mobility through emotion. Our vehicles transcend traditional transportation to become intelligent, intuitive companions that connect with you on an emotional level.

By blending leading design with advanced technology, we create human-centered experiences that are not only visually stunning and highly efficient but also meaningful, interactive, and personalized.

Through our global collaboration with CHANGAN Automobile and CATL’s breakthrough battery technology, combined with leading global intelligent driving innovations, we’ve established a new-generation intelligent EV platform. This platform is powered by its New Architecture, advanced computing, and high-voltage charging capabilities. Together, these innovations lay the foundation for AVATR as a leading smart electric vehicle (SEV) brand.

Join us in shaping the future of emotional intelligent mobility, where technology and design unite to create meaningful experiences – on the road and beyond.

Imprint:

AVATR GmbH

Taunusstraße 21, 80807, Munich, Germany

VAT Number: DE339149892

Tax Number: 143/117/00619

HRB 262573

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Munich, DE
Year Founded
2018
Website
avatr.com
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