XPENG

鹏管家-客户服务专家(广州)

XPENG  •  Onsite  •  1 hour ago
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Job Description

鹏管家-客户服务专家(广州)
广州
劳务
新零售板块
职位描述
岗位要求
1. 负责小鹏线上一对一客户服务及客户关系维系,提供更个性化、更深入的服务,提升服务满意度和客户忠诚度;
2. 负责协同拉通线上线下各业务及资源,全权跟进解决客户问题,提升问题解决质量和效率;
3. 灵活运营服务权限,充分关怀客户,保障客户用车与服务体验
4. 负责个人IP及客户运营,包括用户教育、服务文化传递、活动邀约、线索挖掘等,支撑经营效率提升。
职位要求
1. 2年以上工作经验,1年以上客户服务/运营/售后经验,有汽车行业客户服务经验者优先;
2. 大专及以上学历,有驾照,有驾驶经验,
3. 以客户体验为中心,准确快速定位客户核心需求,有较强的跨部门协同处理能力;
4. 性格外向,沟通自然顺畅不刻板,能结合问题场景,灵活转变沟通方式,发现服务问题并妥善处理客户不满;
5. 责任心强,清晰门店及个人考核指标,且能根据中台大区需求,多项任务有条不紊地按照优先级处理。
6. 打字速度65字/分钟
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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