Xiaomi Technology

小爱同学-用户研究专家

Xiaomi Technology  •  Onsite  •  3 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

小爱同学-用户研究专家
北京
社招
全职
职位 ID:A107240
职位描述
1. 负责AI Agent产品的用户需求洞察与机会识别,通过定性+定量研究方法挖掘用户真实痛点与使用场景,输出可落地的产品洞察。
2. 搭建并运营NPS/NSS跟踪体系,建立体验度量基线,持续监控产品体验水位并驱动体验优化闭环。
3. 主导用户舆情监控与分析,整合多渠道用户反馈(客服、社区、应用商店等),形成结构化的体验问题看板并推动解决。
4. 为产品规划决策提供数据支撑与用户视角输入,参与产品定义、优先级排序及功能迭代评审,确保产品方向与用户价值对齐。
5. 与产品、设计、工程团队紧密协作,将研究成果转化为可执行的优化方案,并跟踪落地效果,持续迭代研究方法论。
职位要求
1. 本科及以上学历,心理学、人机交互、统计学、计算机等相关专业优先;3年以上互联网产品用户研究或UX研究经验。
2. 精通用户研究全流程方法论,包括但不限于可用性测试、深度访谈、问卷设计、数据分析、A/B测试等,能独立设计并推进研究项目。
3. 熟练使用数据分析工具,具备较强的数据敏感度与分析能力,能从海量数据中提炼关键洞察。
4. 有智能座舱、手机语音助手、AI对话产品等相关项目经验者优先,对AI交互体验的评估方法有深入理解。
5. 具备优秀的跨部门沟通能力和商业敏感度,能将用户洞察翻译为业务语言,推动产品体验的持续提升。
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
Social Media