Xiaomi Technology

小米汽车-渠道运营管理-售后服务

Xiaomi Technology  •  Onsite  •  7 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

小米汽车-渠道运营管理-售后服务
北京
社招
全职
职位 ID:A31467
职位描述
1. 结合总部业务在区域管理的战略规划,准确、清晰地传递目标并在实施过程中为区域公司赋能,支持区域公司在售后用户服务体系的关键运营指标达成;
2. 根据不同区域公司发展阶段的差异性(业务量、网络布局等),从业务和组织两个方面引导策划,制定与之匹配的发展计划和项目,并赋能区域公司实施落地;
3. 能够做到及时响应并完成总部或区域的阶段性任务,提前预判业务发展下的挑战和风险,引领区域制定有针对性的有效行动方案;
4. 促进跨部门协同,助力业务目标实现,寻找区域业务效率提升机会点,通过跨部门资源协同、整合落地达成;
5. 能够拉动、拉通资源并获取跨团队支持,为区域公司售后业务发展中遇到的问题解决提供保证;
6. 参与服务体系的标准化建设及迭代,沉淀一线运营优秀管理经验,赋能区域公司关键岗位;
7. 区域内的服务体系标准的不断完善,对区域内的用户服务体验结果和整体运营结果负责。
职位要求
1. 有好奇心和自驱力,逻辑性强,具备非职权影响力、快速学习能力和冲突管理能力;
2. 8年以上工作经验,其中至少3年以上在主机厂作为区域经理或经销商集团的区域业务负责人(售后、客服等)的工作经历;
3. 有过新势力造车大区服务负责管理经验者优先;
4. 有过从战略制定到落地执行过程经历的候选人优先;
5. 经历过新势力造车从0到1发展阶段的候选人优先;
6. 心态上拥抱变化有勇气,能够在多变环境下灵活使用策略进行业务落地,主动打破边界;
7. 认同小米企业文化和价值观。
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
Social Media