NIO

用户关系专家-(乐山/南充)

NIO  •  Onsite  •  12 hours ago
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Job Description

用户关系专家-(乐山/南充)
NIO蔚来区域公司
成都
社招
全职
用户与服务 - 用户服务
本科及以上
3-5 年
职位描述
1、作为蔚来用户关系专家,了解蔚来顾问(Fellow)在用户运营过程中的痛点和个性化需求,与销售团队紧密配合,提升用户对于所属Fellow及蔚来品牌的整体满意度;
2、通过执行或制定个性化的策略和抓手,以门店为单位,延展个性化落地执行动作,协助门店及Fellow精准触达用户,激活沉默车主,促进用户与Fellow的交流互动,协助Fellow提升用户满意度,从而激发用户涟漪机会和复购机会;
3、对线上用户社群信息具有敏感度,能及时响应群互动,解答用户各类用车疑问,抓取用户资源,识别风险信息,推动用户在社区生活中的个性化需求,维护良好的社区交流氛围;
4、结合蔚来愉悦生活方式的社区理念,通过用户分层运营,组织线上及线下车主活动、产品体验等,引导用户与蔚来社区深入接触,不断提升用户与品牌的粘性及社区活跃度;
5、组织引导用户积极参与蔚来社区和品牌发展类的活动,提升用户支持品牌传播的意愿度,并确保用户在线上线下涟漪分享场景的体验。
职位要求
1、全日制本科及以上学历。
2、对蔚来品牌文化及用户运营模式具有极高的热情,热衷于线上及线下触点的用户互动交流,并与用户共同成长。
3、具备较强的沟通能力及良好的服务意识,善于团队协作。有销售经验或用户服务工作经历,具备一定的有汽车相关产品/售后知识尤佳。
4、有想法,会玩,懂生活,擅长整合外部资源,具备用户运营/社群运营和基础数据分析能力优先。
5、性格开朗,思维活跃,有较强的学习能力,具备一定个人特长或有用户活动策划组织经验尤佳。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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