NIO

效率运营-外呼线路运营管理

NIO  •  Onsite  •  2 hours ago
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Job Description

效率运营-外呼线路运营管理
上海
社招
全职
用户与服务
本科及以上
1-3 年
职位描述
1. 线路资源管理:负责电话外呼及呼入业务的号码资源规划、分配与回收,根据业务需求配置线路,确保号码资源的高效利用;管理号码池,通过动态分配和轮换机制,优化号码使用效率,降低号码封禁、标记、投诉风险,对接运营商,解决团队线路资源申请、线路测试、投诉处理、故障处理等问题。
2. 接通率优化:监控并分析电话线路的接通率,制定并执行提升接通率的策略,优化呼叫路径,选择最优线路,提高接通率。
3. 业务流程及系统功能优化:优化呼叫策略,合理安排并发呼叫数量,避免高峰时段线路拥堵,降低呼损率;优化呼叫智能路由、号池管理,推进系统功能迭代;分析线路投诉原因,合理控制投诉。
4. 成本控制:精细化管理运营成本,通过分析线路使用费用,制定合理的资费策略,在保证业务健康运营下降低成本。
5. 数据分析:实时监控通话质量、接通率、应答率等关键指标,及时发现并解决运营问题,基于数据分析优化呼叫策略,如调整拨打时间、频率等,提升转化数据。
职位要求
1. 本科及以上学历,通信、计算机、市场营销或相关专业优先。
2. 3年以上外呼线路运营管理或相关工作经验,熟悉外呼系统以及智能路由、号码池管理等技术手段。
3. 熟悉运营商线路资源,了解电话外呼行业的技术与运营模式。
4. 具备较强的数据分析能力,能够通过数据驱动业务。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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