AVATR Global Design Center

海外服务运营专家-欧洲

AVATR Global Design Center  •  Onsite  •  1 day ago
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Job Description

海外服务运营专家-欧洲
上海
全职
运营类
本科及以上
职位描述
岗位职责:
1.区域体系落地与运营治理:负责总部售后标准、政策、流程在欧洲区域落地执行,建立周/月度运营节奏与稽核整改机制,确保交付一致性与体验达标;
2.欧洲服务网络与渠道管理:推进欧洲服务网络规划与覆盖优化,负责授权服务站准入评估、能力分级与日常管理,提升网络能力;
3.区域KPI达成与持续改善:对欧洲区域售后核心KPI负责并定期复盘,识别差距并推动改善措施落地闭环。
4.重大问题处置与跨部门协同:牵头处理欧洲区域重大客诉、质量/安全事件及重点客户问题,按机制升级并协同技术、质量、备件、物流等资源快速闭环。
5.备件与维修资源保障:联动总部备件中台与仓配体系保障关键件供应与紧急响应,满足运营需求。
6.区域培训与能力建设:组织欧洲区域培训与认证落地,督导渠道培训执行与结果验证,持续提升服务交付能力。
7.合规与成本管控(欧洲):推动保修索赔、善意及费用结算在欧洲合规执行,识别异常费用与风险并及时反馈总部,支持政策优化与治理
职位要求
任职要求:
1.学历:本科及以上学历,汽车、机械、电气、工业工程、管理类等相关专业优先。
2.工作经验:
① 5年以上汽车行业售后服务管理经验;具备区域/国家层面渠道管理或服务网络管理经验优先;
②有海外市场经验(总代/经销商体系、跨文化沟通、多时区协同)优先;
③ 熟悉主机厂售后体系、授权服务站运营、质量问题处理与客户投诉闭环流程者优先。
3.能力素质:
① 强落地与统筹能力:能推动标准执行、资源协调与问题闭环;
② 客户与结果导向:对体验指标与交付结果敏感,能将问题转化为改善动作;
③ 沟通协同能力强:能有效管理总代/经销商并拉通总部多部门;
④ 英语能力:英语可作为工作语言;掌握区域小语种者加分。
⑤ 其他:可接受长期出差/外派,具备较强抗压能力与应急处置能力。
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AVATR Global Design Center

About AVATR Global Design Center

The Future of Emotionally Intelligent Mobility

At AVATR, we are transforming mobility through emotion. Our vehicles transcend traditional transportation to become intelligent, intuitive companions that connect with you on an emotional level.

By blending leading design with advanced technology, we create human-centered experiences that are not only visually stunning and highly efficient but also meaningful, interactive, and personalized.

Through our global collaboration with CHANGAN Automobile and CATL’s breakthrough battery technology, combined with leading global intelligent driving innovations, we’ve established a new-generation intelligent EV platform. This platform is powered by its New Architecture, advanced computing, and high-voltage charging capabilities. Together, these innovations lay the foundation for AVATR as a leading smart electric vehicle (SEV) brand.

Join us in shaping the future of emotional intelligent mobility, where technology and design unite to create meaningful experiences – on the road and beyond.

Imprint:

AVATR GmbH

Taunusstraße 21, 80807, Munich, Germany

VAT Number: DE339149892

Tax Number: 143/117/00619

HRB 262573

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Munich, DE
Year Founded
2018
Website
avatr.com
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