Xiaomi Technology

小米汽车-客服运营经理-售后客服

Xiaomi Technology  •  Onsite  •  7 days ago
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Job Description

小米汽车-客服运营经理-售后客服武汉社招全职职位 ID:V8837职位描述1、客服业务运营职责,包括电商售前、车辆售后业务、投诉等运营工作,对客服整体指标进行拆解,同时完成运营整体工作规划;
2、负责运营体系搭建及日常管理工作,对整个团队KPI指标负责;
3、针对团队各模块的工作能够定期开展复盘,针对团队工作的问题能够输出有效方案;
4、通过日常质检等工作发现的问题,能够及时针对敏感问题进行预警,并不断提升员工业务能力;
5、针对业务临时突发的异常问题,能够快速响应、调动内部、外部资源对业务输出有效解决方案;
6、客服运营团队建设,营造良好的工作范围,持续不断提升团队凝聚力;
7、协调招聘团队一起负责业务内人员招聘、面试;能够通过有效的运营方法控制人员流失。职位要求1、汽车、手机家电行业背景、客服团队管理经验优先,本科及以上学历,8年以上客服从业经历,5年以上客服团队管理经验;
2、良好的团队合作精神,优秀的团队建设和管理能力;
3、有不断推动负面声音不断改善优化的能力,并能够独立设定团队目标;
4、具有优良的服务洞察力和分析能力;
5、有5年以上服务流程及品质管理经验者优先; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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