Xiaomi Technology

小米汽车-交付体验负责人

Xiaomi Technology  •  Beijing, CN (Onsite)  •  8 days ago
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Job Description

小米汽车-交付体验负责人北京社招全职职位 ID:A259779职位描述1、负责制定交付体验标准,明确体验目标和规范,搭建满意度落地管理流程
2、负责公司交付客诉管控,管理并协助门店解决客诉,并兜底重大客诉案件的处理
3、负责交付满意度风险预警,制定改善方案和落地计划,推动异常问题解决和不良管理
4、负责交付体验文档的编制和管理,包括运营分析、知识库搭建、DQA质量评估报告等
5、负责制定交付投诉应对话术、编订交付体验白皮书,提升交付门店人员客诉处理能力
6、负责制定Goodwill使用规范、申请提报流程及运营成本管理职位要求1、6年以上交付流程编订和系统开发的经验
2、6年以上用户管理、满意度体系搭建和服务运营经验
3、较强的沟通和协调能力,熟悉重大客诉应对处理
4、较强的用户价值导向思维和数据分析能力
5、汽车行业满意度、熟悉用户心理学,用户运营相关工作经验 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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