Xiaomi Technology

小米汽车-服务洞察经理-售后服务

Xiaomi Technology  •  Beijing, CN (Onsite)  •  8 days ago
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Job Description

小米汽车-服务洞察经理-售后服务北京社招全职职位 ID:A234319职位描述1.行业数据分析 :负责收集、整理并分析汽车服务行业动态、市场趋势及消费者行为数据,输出可落地的洞察报告。
2.服务策略优化 :基于数据洞察,提出售后服务、增值服务或客户体验的优化方案,推动服务流程效率提升。
3.竞品与用户研究 :跟踪竞品服务模式、策略等,开展用户满意度调研,识别市场机会与潜在风险。
4.跨部门协作 :与产品、运营、市场团队协同,支持服务产品设计、定价策略及营销活动的数据决策。
5.报告与提案 :定期输出有价值的洞察结论,为规划团队和高层管理层提供有关用户需求和体验的建议。职位要求1.行业经验 :3年以上汽车服务、咨询或互联网行业数据分析经验,熟悉主机厂/经销商服务生态优先。
2.数据能力 :精通Excel、SQL或Python,能独立完成数据清洗、建模及可视化,有BI工具(如Tableau)经验加分。
3.商业敏感度 :具备敏锐的市场洞察力,能从数据中提炼核心问题并转化为商业价值。
4.沟通与推动 :逻辑清晰,擅长跨部门沟通,能通过数据故事驱动团队落地策略。
5.学历背景 :本科及以上学历,统计学、市场营销、车辆工程或相关专业,有独立完成行业研究项目经历者优先。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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