Xiaomi Technology

小米汽车-在线技术主管-售后服务

Xiaomi Technology  •  Wuhan, CN (Remote)  •  8 days ago
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Job Description

小米汽车-在线技术主管-售后服务武汉社招全职职位 ID:A59809职位描述1、负责统筹日常线上技术服务需求,包括但不仅限于客服团队和服务中心的技术案件;
2、负责复杂技术案件处理,可利用车辆的智能属性,通过远程的方式解决客户问题,减少不必要的进场,同时节省客户时间;
3、负责线上技术团队建设,完成招聘.培养.储备.绩效管理等工作;
4、负责统筹全量诊断结果的进展和结果,评估对服务侧的影响并实时上报。
5、定期总结分析技术常见问题类型、占比及解决方案,协助统一操作标准,定期进行培训和分享;
6、负责现场管理、系统平台管理,以及人员培训、安全及5S管理;职位要求1、计算机软件、汽车技术相关专业或持汽车机械相关认证优先;
2、5年以上新能源汽车售后经验,3年以上远程诊断工作经验;
3、有较强的数据分析能力,报告制作能力,熟练使用数据分析工具,对新能源汽车故障有很强的分析判断能力
4、具备开展远诊技术培训授课能力及流程监管能力;
5、具备业务规划并落地解决的能力,较强的团队管理、人员培养能力;
6、逻辑清晰,注重细节尤其是系统操作和数据信息的准确性;
7、心态平和,有耐心,良好的语言沟通能力和团队合作精神; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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