Xiaomi Technology

小米汽车-备件索赔-苏州

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-备件索赔-苏州苏州社招全职职位 ID:A27280职位描述1. 依据门店用户群保有体量、进店量波动预估等因素,制定门店备件库存策略,确保备件一次满足率要求满足门店整体服务体验与运营目标达成;
2. 优化新业务模式下的备件库存逻辑,优化服务中心备件库存策略,为门店提供备件、精品预算预测,确保服务满意度与库存成本的平衡;
3. 新产品上市阶段备件策略制定,确保产品上市前服务备件准备到位;
4. 负责备件进、销、存跟踪,确保服务门店备件周转顺畅;
5. 积极向用户沟通保修政策,支持解决保修相关的抱怨案件,以促进用户满意;
6. 实时查阅技术、保修等相关通告内容,并协助做好内部信息传递,确保信息一致性;
7. 基于车辆情况、政策以及基本技术结论,负责客观、准确地鉴定保修案例;
8. 基于保修规定要求,负责及时、准确地收集相关保修资料;
9. 负责及时、准确提交和跟进处理保修单据,以确保保修费用顺利进入结算流程;
10. 负责保修旧件的管理,确保保修旧件正常返还、销毁;
11. 实时关注保修关键指标状况,并负责制定和执行相应整改方案;
12. 按照要求及时完成保修岗位相关的培训及认证。职位要求1. 汽车类专业大学专科或以上学历,6年以上备件管理工作经验,有大型汽车集团备件管理经验优先;
2. 具备汽车维修知识,具有售后索赔管理经验,熟知索赔政策,并能够独立判断案件的索赔合理性;
3. 具备商业管理知识与丰富的备件库存管理知识,较强的数据分析能力;
4. 具备良好的客户服务意识,资源拉通与协调能力; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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