Xiaomi Technology

小米汽车-服务体验主管-售后客服

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-服务体验主管-售后客服武汉社招全职职位 ID:A156851职位描述1.针对投诉、舆情的用户,查明投诉原因及用户需求,推动相关部门积极解决用户问题;
2.对投诉满意度、解决率、处理时效等关键指标进行汇总分析,制定改善计划,跟踪执行结果,持续推动体验升级;
3.牵头相关项目,通过跨部门沟通对接,协调资源,监督、推进项目重要节点工作执行落地情况,对项目效果进行结果验证;
4.定期统计、分析各类舆情数据,梳理舆情成因、提出改进建议,反向推进业务和服务流程持续优化,降低舆情发生风险。职位要求1.有流程设计、舆情应对、车企相关经验优先。
2.逻辑思维清晰,具备较强服务意识和应变能力;
3.学习和执行力强,乐于接受挑战,能团队协作,有一定的抗压能力;
4.关注时事与舆情新闻,敏感度高,具备突发事件应对和公关处理能力。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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