Xiaomi Technology

小米汽车-零售门店运营(体验管理)

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-零售门店运营(体验管理)北京社招全职职位 ID:A258951职位描述1、负责零售体验管理,对体验满意度负责,持续运营并完善用户体验体系,从发现问题到闭环解决,提升门店运营与服务质量;
2、保障零售服务口碑管控体系指标达成,完成投诉及运营提升在各相关方层面的宣贯和培训;
3、监督城市端客诉处理情况,包含但不限于处理过程及结果抽检等,保障处理时效及处理质量;
4、监管重大用户投诉、舆情的闭环,协调各方资源,确保门店升级投诉案件的最终解决;
5、定期组织会议,复盘客诉、日常运营质量中识别的重点问题,制定应对措施和改善方案;
6、通过数据分析,持续驱动内部流程优化,降低零售投诉率、运营违规等负面问题,提升业务流程的处理效率。职位要求1、5年以上新能源汽车行业的从业经验,丰富的中台用户体验管理相关经验;
2、具备优秀的人际沟通和互动能力,善于跨部门协同和资源调配;
3、有较强的数据处理能力和报告能力;
4、思维活跃,责任心强,具有创新精神和团队合作精神。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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