Xiaomi Technology

小米汽车-服务质量主管-售后客服

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-服务质量主管-售后客服武汉社招全职职位 ID:A136567职位描述1.根据服务反馈、用户调研等方法洞察观测用户服务了流程体验,建立完善的关键2.指标结果和满意度检测体系,输出置信度高的质量度量结论;
3.对发现的问题进行汇总、分析,输出对应方向(培训、流程、产品、交付等)的问题和优化建议
4.和相关方协同,对改善方案和计划做好落地闭环管理,定期和相关方做好信息和标准的同步拉齐 ;
5.通过VOC、复盘case等方式,检查客服服务的规范性,发现用户体验的痛点;
6.统筹日常的质量检测工作的推进,建立广义的质量管理策略,从流程、产品、人员等多维度客观监测服务水平,推进监测结论趋近于用户真实体验
7.深入剖析不同细分市场用户服务体验受损的根本原因,并形成质量管理体系化解法推动落地解决
职位要求1.汽车、手机家电行业背景、客服质检团队管理经验优先,本科及以上;
2.具备2年或以上汽车客服售后质检相关工作经验,具备汽车行业客服经验,了解汽车基础知识者优先,了解COPC质检标准优先;
3.具有一定的课件制作能力和在岗培训经验;
4.擅于数据分析,良好的沟通及表达能力,思维敏捷;
5.基础办公软件,如 work, excel, ppt等办公软件熟练。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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