Xiaomi Technology

小米汽车-区域交付体验官

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-区域交付体验官深圳社招全职职位 ID:A80991职位描述负责区域内交付侧风险及高危客户投诉的快速响应、高效处理与闭环,确保客户满意并有效控制负面影响及舆情。
建立并优化区域高危客诉预警、响应、升级及复盘机制,形成最佳实践;与内部跨部门紧密协作,共同应对复杂客诉及潜在危机。
保障交付体验口碑管控体系指标达成,定期对交付门店进行体验管理赋能,提升一线的整体防负能力和正向体验创造能力。
监控体验指标,挖掘数据变化背后的根因(包括但不限于:NPS、NSS,五星评价、投诉率、舆情溢出率等),识别影响客户体验的关键问题和改善机会点。
组织并开展交付侧体验提升活动,为口碑提升项目进行方案设计,流程规划及区域侧落地执行,提高用户对交付服务的好感度和正向口碑输出。
高效协同各部门, 与区域保持紧密沟通,解决对接区域的相关问题,推动总部资源支持区域改善项目。职位要求3年以上新能源汽车行业的从业经验,丰富的用户体验管理相关经验;
具备优秀的人际沟通和互动能力,善于跨部门协同和资源调配;
有较强的数据分析能力和报告能力;
具备较强的对客沟通能力及对客谈判相关技能;
思维活跃,责任心强,具有创新精神和团队合作精神。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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