Xiaomi Technology

小米汽车-服务体验专员-线上服务

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-服务体验专员-线上服务武汉社招全职职位 ID:A147175职位描述1. 针对不同渠道升级的客诉、不同风险程度的客诉进行回复并妥善处理,提升客户满意度,维护品牌形象;
2. 为用户提供完整准确的信息及问题解决方案,快速解决风险客诉问题 ;
3. 负责重大投诉案件处理及跨部门的协作沟通,判断投诉风险及时升级,降低投诉事件对公司的负面影响;
4. 负责对接监管部门的投诉相关事宜,避免投诉升级,维护企业形象;
5. 定期对投诉情况进行分析总结,梳理投诉案例中的相关问题点,评估投诉风险点,定期跟进、及时升级、提出改善建议。职位要求1. 本科学历,优秀者可放宽至大专;汽车、手机家电行业背景、客诉投诉经验优先;
2. 3年以上服务行业工作经验,具备车辆主机厂客服工作经验值优先;有厂商培训认证专家/OEM培训经验优先;
3. 对数码产品、汽车/新能源行业感兴趣,喜欢钻研与探索新事物;对社会热点、互联网动态有较高敏感度;
4. 具备较强的风险意识与风险识别能力、应变能力,具备良好的团队合作精神;
5. 具有COPC认证优先。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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