Xiaomi Technology

小米汽车-服务顾问主管-苏州

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-服务顾问主管-苏州苏州社招全职职位 ID:A66085职位描述1.客户接待与关系维护:热情接待售后客户,倾听需求,解答疑问,处理投诉,确保客户满意度;
2.团队管理:负责前台团队日常管理,包括排班、培训、绩效考核,提升团队业务能力和服务水平;
3.业务协调:与维修车间、配件部门紧密协作,跟进维修进度,协调配件供应,保障售后流程顺畅;
4.数据统计与分析:收集整理售后业务数据,分析客户反馈,为优化服务和提升业绩提供依据;
5.现场管理:维护前台工作区域整洁有序,检查设备设施,确保工作环境良好。职位要求1.3 年以上汽车售后或服务行业工作经验,至少 1 年管理经验,熟悉售后接待流程;
2.有较强的客户服务意识,能快速解决客户问题,妥善处理投诉,提升客户满意度;
3.具备优秀的沟通协调能力,能与维修、配件等部门高效协作,处理内外部关系;
4.擅长团队管理,能合理安排员工工作,进行培训和绩效评估,提升团队整体水平;
5.有一定数据分析能力,能通过业务数据挖掘问题,为优化服务提供数据支持。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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