Xiaomi Technology

小米汽车-交付顾问-常州

Xiaomi Technology  •  Changzhou, CN (Onsite)  •  8 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

小米汽车-交付顾问-常州常州社招全职职位 ID:A31068职位描述1. 全流程跟进订单确认至提车交付,同步生产、物流状态,协调金融、保险、资料准备,联动零售、仓储等部门处理异常。
2. 规划预约提车时间,协同仓储、PDI确保车辆与文件就绪,向用户说明提车流程及注意事项。
3. 接待提车用户,办理手续、费用结算,讲解车辆功能、操作与售后政策,维护交付环境与体验。
4. 响应并解决交付过程中的客户问题与投诉,收集反馈推动流程、工具与服务标准优化。职位要求1. 作为小米汽车对客的专家级顾问,为用户提供全场景的解决方案和高品质的提车体验。
2. 优秀沟通协调能力,能高效对接内外团队;强客户服务意识与责任感;适应多任务快节奏;具备基础汽车知识与新能源功能讲解能力;熟练使用办公软件及业务系统。
3. 持有有效中国驾照(C1及以上),1年以上实际驾龄,且能够独立的在公共道路进行安全和熟练的车辆驾驶,无不良行驶记录。
4. 真诚耐心有亲和力,善于团队协作,对新能源汽车服务有热情。
5. 认同小米的愿景与文化价值观; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
Social Media