Xiaomi Technology

小米汽车-知识管理专家-线上服务

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-知识管理专家-线上服务武汉社招全职职位 ID:A10827职位描述1、负责销交服知识库体系的规划、搭建与持续优化,制定知识管理与运营策略,确保知识内容准确、易用、及时更新。
2、统筹知识内容的生命周期管理,包括需求收集、撰写、审核、发布、归档与迭代,建立标准化内容生产与维护流程。
3、基于用户行为数据与反馈,分析知识库使用情况,定位知识缺口与体验痛点,驱动内容优化与信息架构改进。
4、协同客服、产品、售后等业务团队,推动知识库与业务流程深度融合,提升一线服务效率和用户自助解决率。
5、建立知识质量与效果评估体系,通过关键指标监控与分析,持续提升知识覆盖度、点击率、解决率与用户满意度。
6、负责知识库系统的功能优化与体验提升,提出产品改进需求,并跟进落地,支持知识检索智能化与交互体验升级。
7、开展知识库培训与推广,提升内部使用黏性与认知,构建可持续的知识共享与文化。职位要求1、本科及以上学历,3年以上知识库运营、内容管理、用户体验或相关领域工作经验,有汽车、智能硬件或互联网行业背景者优先。
2、熟悉知识管理方法论与工具,具备优秀的内容规划、结构化梳理与信息架构设计能力。
3、具备较强的数据意识与分析能力,能够通过用户行为数据与反馈驱动知识库优化决策。
4、出色的跨部门协作与沟通能力,能够有效联动业务、产品、技术等多方团队,推动知识库共建与落地应用。
5、逻辑清晰,注重细节,具备良好的文档撰写与编辑能力,对用户体验有敏锐的感知。
6、自驱力强,具备项目运营与持续改进思维,能够在快节奏环境中协调资源、推进闭环。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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