Xiaomi Technology

小米汽车-服务权益专家-线上服务

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

小米汽车-服务权益专家-线上服务武汉社招全职职位 ID:A118632职位描述1、负责全国道路救援、取送车、维保代步服务的日常运营管理,监控关键数据指标,及时协调资源、识别并防范风险,保障服务指标达成与服务质量稳定;
2、监督业务标准与执行流程的落地情况,定期梳理执行中的异常问题,推动相关部门协同制定并落实解决方案;
3、针对道路救援、取送车、维保代步服务引发的客诉,及时开展调查与沟通协调,推动问题闭环处理,保障用户对相关服务的满意度与口碑;
4、结合日常运营数据、NSS调研结果、VOC声音等数据,定期复盘服务流程与业务问题,提出改善方案并跟进落地执行效果;
5、支持部门其他服务运营相关工作的推进与落实。职位要求1、本科及以上学历,具备服务运营相关经验,有汽车售后服务运营背景者优先;
2、具备服务运营保障相关工作经验,对数据敏感,具备良好的数据分析能力与逻辑思维能力,能够独立跨部门协同解决问题;
3、具备较强的承压能力与用户服务意识。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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