Bambu Lab

资深数据分析师-客户关系方向

Bambu Lab  •  Onsite  •  11 days ago
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Job Description

资深数据分析师-客户关系方向上海全职研发职位描述职位描述
1. 数据资产挖掘:整合全球客户反馈、咨询记录及维修数据,构建用户声音(VoC)分析体系,识别产品质量痛点与服务改进机会。
2. 指标体系搭建与监控:参与设计并负责落地用户体验指标(如投诉率、问题解决率、满意度)与 员工效率指标(如工单处理时长、一次解决率),形成动态监控看板。
3. 业务洞察与根因分析:通过SQL、Python等工具对相关数据进行深度挖掘,输出专项分析报告(如退货原因归因、区域服务差异),推动从被动响应到主动预防的转型。
4. 跨部门协同优化:与开发团队保持协作,承接业务需求对接、指标口径对齐、数据埋点提报、开发需求整理并输出到数据开发等工作。与产品、研发、运营团队高效合作,将分析结论转化为可执行方案(如产品迭代建议、服务流程优化),并跟踪改进效果。
5. 数据可视化与决策支持:使用报表制作可视化报告,清晰呈现用户服务体验的健康度、风险预警及改进ROI。职位要求任职要求
1. 经验背景:3年以上相关领域的数据分析经验,有消费电子或智能制造行业售后经验者优先;熟悉CRM/CSM服务工单系统数据结构优先。
2. 技术能力:精通SQL、报表工具,熟练使用数仓工具,如Doris、StarRocks、Hive等。
3. 业务敏感度:能从非结构化数据(如客户留言、工单备注)中提炼商业洞察,推动过服务效率提升或质量改进项目者优先。
4. 软技能:优秀的逻辑思维与跨部门沟通能力,能独立设计分析框架并推动落地;抗压能力强,适应多任务并行。善于沟通,工作细心,执行力和自驱力强,具有团队协作意识。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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