Bambu Lab

服务代表-维修策略方向

Bambu Lab  •  Onsite  •  11 days ago
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Job Description

服务代表-维修策略方向深圳全职客户关系职位描述1. 聚焦产品维修场景,基于设备故障数据、用户维修需求,制定针对性的维修策略(如分类分级策略、故障优先级处理规则等)。
2. 针对复杂或高频故障,牵头输出标准化维修方案,明确操作流程、所需工具及耗材,确保维修团队高效执行。
3. 联动技术支持和维修执行团队,收集维修过程中的问题反馈,迭代优化现有策略与方案,提升维修质量效率及用户满意度。
4. 跟踪维修策略与方案的落地效果,分析执行数据(如维修时长、成本降幅),形成复盘报告并推动持续改进。职位要求1. 本科及以上学历,3 年以上服务领域维修相关工作经验,有设备维修策略制定或方案设计经验者优先。
2. 熟悉产品结构及维修流程,具备扎实的机械、电子等相关专业知识,能快速理解设备故障机理。
3. 具备数据敏感性,能通过故障数据提炼关键信息,为策略制定提供支撑。
4. 拥有良好的逻辑思维与方案撰写能力,可清晰输出标准化文档。
5. 具备跨部门协作能力,抗压性强。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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