Bambu Lab

服务代表-产品管理方向

Bambu Lab  •  Onsite  •  11 days ago
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Job Description

服务代表-产品管理方向深圳全职客户关系职位描述1.负责新产品的服务导入工作,包括不限于可维护性评估、拆装测试、功能验证、上线前技术文档准备和培训工作;
2.通过用户声音收集和相关的数据分析,在产品全生命周期,从用户使用体验角度,不断推动产品质量改善和性能优化;
3.监控用户端对产品质量的反馈,及时识别潜在风险,负责拉通研发、生产、测试等多方协力处理用户端质量事故直到闭环;
4.赋能一线,解决用户端疑难杂症并为一线技术支持提供有效的日常支撑和培训,并主导相关问题分析工具的建设。职位要求1.本科及以上学历,机械电子类理工科或英语专业优先;
2.英语6级以上,可作为工作语言,优秀的听说读写能力;
3.3年以上工作经验,独立负责过新产品导入、技术培训体系搭建、质量事故处理等工作;
4.有软硬件项目管理、产品管理经历优先,有开发、测试等相关经历优先;
5.逻辑性强,认真负责,沟通协调及抗压能力强;
6.具备较强数据分析能力和风险预警意识。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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