Job Description

售后服务管理-实习巴黎校招实习服务类职位描述1.Service Order Monitoring: Monitor and compare Xiaomi and service provider's system data on daily basis, to correct unsynchronized data;
2.Monitor logistics status to identify abnormal data, especially orders with delay risks or lost parcels, and then follow up on abnormal order processing with the relevant owners.
3.Customer Feedback Support: Organize and document the feedbacks from non-system channels like user complaint letters, e-commerce issues, and then support the owners to track the handling progress.
4.Compilation of data for replacement and refund orders.
5.Execution of DOA return operations under the direction of the relevant owners.职位要求Ability to work 35 hours per week full-time and start quickly at our Paris office, preferably for a period of 4 to 6 months;
Fluency in both Chinese and English; knowledge of French is a plus;
Proficiency in MS Office, especially Excel;
Willingness to learn and take initiative in solving problems independently, as well as collaborate effectively with different teams and departments;
Strong sense of responsibility and aptitude for managing multiple tasks in parallel;
Good service orientation and empathy, ability to provide reasonable and satisfactory solutions to users. 投递

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

Beijing, CN

Year Founded

2010

Website

mi.com

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