Bambu Lab

服务运营-系统流程方向

Bambu Lab  •  Onsite  •  2 months ago
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Job Description

服务运营-系统流程方向深圳全职客户关系职位描述1. 系统流程搭建与体验优化:负责服务运营系统的配置与运维,设计兼顾内部效率与用户体验的流程。
2. AI能力应用与探索:了解并引入AI工具辅助运营,探索AI在服务:场景的应用,提升流程智能化水平。
3. 服务流程线上化与自动化:将线下流程转化为系统逻辑,并通过自动化工具(减少人工干预,提升效率。
4. 数据驱动的体验改进:利用数据分析(Excel/SQL)监控流程健康度,从用户视角识别断点,协同产品优化前端体验。
5. 跨部门协同与项目管理:对接业务需求,评估系统实现方案,推动数字化工具落地,确保项目既满足内部提效目标,又提升用户满意度。职位要求1. 硬性条件:本科及以上,3-8年服务运营或系统流程相关经验,计计算机、信管、电商专业优先。
2. 系统实操能力:至少熟悉一种主流服务后台(如Salesforce、Zendesk、有赞、SAP客服模块)的配置逻辑,能独立搭建复杂流程。
3. AI认知与应用:了解AI在客服/物流领域的常见应用,有使用AII具经验者优先;具备将AI能力融入系统流程的思考能力。
4. 用户体验思维:能站在用户角度审视流程,有通过系统设置优化用户触点(如短信提醒、自助查询)的实际案例。
5. 数据分析:具备数据敏感度,熟练使用相关工具者优先。
6. 软性能力:具备项目管理与跨部门推动力;沟通清晰,能向技术和业务方解释需求价值。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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