Xiaomi Technology

一线服务专员-汽车销交服

Xiaomi Technology  •  Onsite  •  3 months ago
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Job Description

一线服务专员-汽车销交服武汉、南京校招正式服务类2026届春季校招计划职位描述1.通过在线服务方式提供优质的线上服务,为品牌建立良好的服务口碑;
2.为车主提供提供基础售后服务咨询、预约到店、上门维修、道路救援等服务措施,确保车主的用车体验;通过系统按流程创建对应工单,协调资源对车主反馈内容跟进闭环解决;
3.负责记录、收集用户的意见建议,并通过系统进行问题的反馈,并对反馈内容进行跟进,确保问题的落实并传递给用户。职位要求1.大专及以上学历;
2.新能源汽车相关专业,了解汽车基础知识、了解客服行业,有过客服实习经验优先;
3.具备良好的服务意识和沟通能力,;
4.学习能力强,具有强烈的责任心和上进心,;
5.基础办公软件,如 work, excel, ppt等办公软件熟练。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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