Xiaomi Technology

数据分析专员-汽车销交服

Xiaomi Technology  •  Onsite  •  3 months ago
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Job Description

数据分析专员-汽车销交服武汉校招正式运营类2026届春季校招计划职位描述1.负责汽车线上服务相关数据的采集、清洗、分析与可视化,搭建并维护日报、周报、月报等常规报表体系;
2.对话务量、接通率、平均处理时长、客户满意度等核心KPI进行持续跟踪与异常预警,通过溯源分析定位问题根因;
3.建立话务量预测模型(日度/时段),支持人力资源规划与排班优化,提升利用率;
4.运用SQL、Python或R等工具进行数据提取与深度分析,结合BI工具(如Tableau、Power BI)实现数据可视化展示;
5.配合策略团队优化SOP流程,针对发现的问题输出归因分析报告;
6.参与数据治理工作,确保数据准确性与完整性,推动数据分析流程标准化与自动化。职位要求1.本科及以上学历,统计学、数学、计算机、信息管理等相关专业优先;
2.熟练掌握SQL数据查询语言,精通Excel,具备Python/R/Tableau/Power BI等工具使用能力之一;
3.熟悉呼叫中心运营指标(如服务水平、首次解决率)及基本业务流程者优先;
4.具备良好的逻辑思维与沟通能力,能独立完成专题分析并推动落地改进措施。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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