Xiaomi Technology

事故顾问-汽车销交服

Xiaomi Technology  •  Onsite  •  3 months ago
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Job Description

事故顾问-汽车销交服西宁、鄂尔多斯校招正式服务类2026届春季校招计划职位描述1. 作为服务中心售后事故维修业务接待人员,负责事故类业务线下服务,响应用户需求;
2. 负责事故定损,确定出险性质,判断维修项目和修复时间并进行准确评估;
3. 负责提供事故车报价给用户和保险公司,以及维修前的条款和状况谈判,及跟踪维修状况;
4. 协调门店内部资源,高效且准确完成定损和理赔工作,达到服务满意度和效率指标;
5. 执行服务流程,高质量完成从用户接待到服务完成的整个服务链路执行;
6. 以用户视角完成事故维修车辆的最终检验,以确保车辆达到事故维修标准后交付;
7. 响应用户在现场的相关需求,协助处理用户投诉或上报升级投诉;
8. 维护维修系统,维系用户关系,协调现场人员与车辆秩序。职位要求1. 大专及以上学历;
2. 新能源汽车技术、汽车维修、钣金、喷漆等相关专业优先;
3. 良好的学习能力,愿意学习和尝试新知识;
4.良好的团队协作精神,敬业、吃苦耐劳愿意与人分享和承担。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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