Xiaomi Technology

服务顾问助理-汽车销交服

Xiaomi Technology  •  Onsite  •  3 months ago
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Job Description

服务顾问助理-汽车销交服郑州、乌鲁木齐、重庆、成都、兰州市、北京、南京、赣州、广州、深圳、武汉、佛山、南昌、东莞、宁波、上海、苏州校招正式服务类2026届春季校招计划职位描述1、客户接待与迎送:主动、热情地问候每一位进店客户,使用标准礼貌用语。礼貌、周到地欢送离店客户。
2、业务咨询与引导分流:作为“首问责任人”,快速甄别客户来访意图(如保养维修、事故维修等)。根据客户需求,及时、准确地将客户引导至相应的服务顾问。初步解答客户的一般性业务咨询(如营业时间、基础服务项目等)。
3、预约用户跟进及分配:跟进和管理服务预约工单,记录客户核心需求及初步症状;更新预约状态、分派准确的接待人员;执行预约确认流程,在客户到店前进行适当提醒,确保预约到店率。职位要求1、大专及以上学历,航空服务、旅游管理、酒店管理、市场营销等相关专业优先。有服务行业(如酒店前台、高端零售等)实习或工作经验、汽车4S店相关工作经验者优先。
2、普通话标准流利,具备良好的语言表达能力和亲和力。
3、真诚热爱服务工作,能主动为客户着想,提供贴心服务。
4、能同时处理多项任务,应对不同类型的客户。
5、善于与销售、售后等团队同事协作。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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