Bambu Lab

全球用户体验-电商策略方向

Bambu Lab  •  Onsite  •  3 months ago
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Job Description

全球用户体验-电商策略方向深圳正式客户关系26届春招补录职位描述1. 作为服务体系与电商销售运营团队的核心接口,搭建沟通桥梁,同步用户需求与服务策略,确保销售节奏、活动运营与服务资源和规划相匹配;
2. 基于具体场景输出服务策略、服务条款,结合服务SOP、知识库负责面向客服团队的宣导、培训和赋能,确保活动期运营效果顺利落地并提供优质的服务体验;
3. 归集用户反馈,提炼核心问题,联动销售输出优化建议并推动改善落地;职位要求1. 本科及以上学历;
2. 具备良好的跨部门沟通协调能力,能高效处理多方需求;
3. 具备基础的数据分析能力,有用户反馈分析或服务方案优化经验者优先;
4. 具备较强的问题解决能力和执行力,抗压性强。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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