Bambu Lab

服务策略-增值服务方向

Bambu Lab  •  Onsite  •  4 months ago
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Job Description

服务策略-增值服务方向深圳全职客户关系职位描述1. 负责智能硬件产品增值服务的产品设计、方案规划及全流程落地。
2. 具备从0到1推动增值服务落地的能力,搭建增值服务体系,挖掘用户需求,设计适配的增值服务产品。
3. 洞察用户体验痛点,结合智能硬件产品特性,优化增值服务流程,提升用户满意度及业务转化。
4. 统筹增值服务业务运营,跟踪落地效果,基于数据反馈迭代优化服务策略及产品方案。
5. 联动内部相关部门,协同推进增值服务落地、推广,沉淀服务经验,搭建增值服务知识体系。
6. 负责增值服务业务的需求梳理、优先级排序,确保服务产品贴合业务目标及用户需求。职位要求1. 本科及以上学历,智能硬件行业经验优先。
2. 3年以上智能硬件产品增值服务产品设计、落地相关经验,具备从0到1推动增值服务落地的实战经验。
3. 具备敏锐的用户需求洞察能力,能精准捕捉用户体验痛点,独立完成增值服务产品设计及落地方案。
4. 具备优秀的执行力、方案落地能力,目标感强,有良好的逻辑思维及问题解决能力,责任心强。
5. 智能硬件头部企业相关经验、增值服务业务运营经验、用户体验优化相关经验者优先。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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